Customer Relationship Management

Increasing revenues and winning customer satisfaction are two holy grails of every business. Quality front-office operations (Sales, Marketing and Customer Service) not only lead to growth and profitability, it also results in attracting, retaining and delighting more customers. CRM (Customer Relationship Management) makes the customer THE ‘center’ of enterprise’s processes, workflows and activities. A customer-centric organization enjoys strong customer relationships, makes more informed and better decisions based on real-time sales & marketing data and create a customer experience that will lead to phenomenal topline growth. TechBees strategic consulting, CRM implementation, deployment and training solutions help companies rapidly re-engineer front-office processes and technologies to engage more customers and drive better sales results. TechBees has CRM expertise of configuring, implementing, customizing and supporting the leading CRM technologies.

How do different business functions benefit from using CRM?

Sales teams can use CRM to understand their sales pipeline better.

Marketing teams can use CRM to make forecasting simpler and more accurate.

Customer service teams can effectively track conversations across channels.

Supply-chain, procurement and partner management teams can manage relationships better.

The HR team can use CRM to accelerate the recruitment process and track employee performance.

What are the benefits of CRM?

Enhanced contact management

Cross-team collaboration

Heightened productivity

Empowered sales management

Accurate sales forecasting

Reliable reporting

Improved sales metrics

Increased customer satisfaction and retention

Boosted marketing ROI

Enriched products and services